We only accept the returns of items with factory faults or those that have been incorrectly shipped. Before the returning the items to us, please first email us with the reason for your return and we will then have to approve the return. However, we do not accept the returns or exchanges of items that are on Sale or Clearance.
Returned items must be in perfect, unworn condition with the original tags still in place. We do not accept any responsibility for returned items in transit until they have been received by us. We, therefore, do not accept any liabilities regarding lost packages or items damaged in transit.
We also do not cover return shipping costs.
All UK customers must inform us within 14 days.
All customers from abroad must inform us within 21 days.
PLEASE NOTE HANDBAGS AND ITERMS WHICH ARE ON SALE/DISCOUNTED (INCLUDING ALL SAMPLE SALES) ARE NOT UNDER THIS POLICY SO ''NO EXCHANGE OR RETURNS''.
Hearts & Roses London