We only accept returns that have manufacture faults or goods which are wrongly shipped. Before sending the returns to us, you must first email us with your reason and it must get approved by us. We do not accept any returns or exchanges of Clearance or Sale items.
Returned items must be in perfect unworn condition with tags in place. We have no responsibility for returned items until it is received by us. We do not hold any liability for lost packages or goods damaged in transit.
Shipping charges will not be covered by us.
All UK customers must inform us within 14 days.
All customers from abroad must inform us within 21 days.
PLEASE NOTE HANDBAGS ARE NOT UNDER THIS POLICY SO ''NO EXCHANGE OR RETURNS''.
Hearts & Roses London